Returns & Refunds

• Bump custom Converse are made to order, there are absolutely no returns or exchanges.  All sales are final, sizes and additional details for custom shoes should be checked prior to ordering.  We will offer returns or exchanges on blank, unprinted shoes with return shipping at the buyers expense.  If returned goods have obvious signs of wear we will return the item with no refund or exchange.

• Due to the nature of the printing process, there will be variance from custom design illustrations and mockup images the custom shoe editor provides. As we are printing on a post-manufactured product, there are differences from pair to pair. Our printing templates include a bleed for this purpose, which can result in minor discrepancies with layout and placement. There may also be small inking discrepancies.  The back strip cannot be printed on and there may be slight fading towards the heel.  

• Supplying low quality images may affect the printing quality of the shoes.If purchasing a custom print shoe we recommend using images at least 600px X 600px in size.

• We print in CMYK, whereas the mockups are provided in RGB for viewing online. In addition, display settings can vary from device to device. This can result in slight differences between the colour saturation and hue.  

• You own the rights, or have the permission to use, all the images you provide to Bump Shoes.

We suggest reading the full terms and conditions before making a purchase.