Shipping & Returns
How long will my order take to be printed and shipped?
As all products are custom printed, each order will take between 3-9 business days to be printed and go through our standard quality assurance checks (often much quicker).
How long will shipping take?
Our standard domestic shipping takes between 2-6 business days from dispatch depending on location. Express deliveries are 1-2 business days from dispatch within the Australia Post specified express postal zones. Remote location deliveries can take longer. All orders are shipped from Brisbane, you can find an estimate for your delivery at auspost.com.au.
*These times are a guide only and do not take into account any force majeure. We are not responsible for delivery times, if your parcel is advised to be lost by the postal system you will be reimbursed for the cost of your parcel.
What are your shipping costs?
Shipping is free for deliveries inside Australia. If we receive return parcels for reasons of the supplied address being incorrect or uncollected mail your parcel is forfeit after 5 business days. If you contact us within that time we may be able to reship at your cost.
Non-Delivery or Damaged goods?
If your delivery is missing we can lodge an enquiry as to the status of your parcel. If you have requested a safe drop for your parcel you are responsible for the parcel and delivery is deemed to be completed. Australia Post records proof of delivery for both signature on delivery and safe drop parcels. If the postal service deems the item lost in transit your purchase will be refunded.
Items are inspected prior to shipment. If you believe your goods to be damaged please contact us. In an attempt to cut down on waste we will ship your customised shoe in its original box. This is enough to protect the product while saving the environment from excess packaging materials.
Where do you ship to?
We ship to New Zealand, United Kingdom, Canada and the United States. We can accommodate shipping outside of these areas and recommend obtaining your own quote for any customs duties before ordering.
Do you offers refunds or returns?
If you choose to order a plain shoe we accept a return or exchange within 14 days, shipping is at the expense of the customer. We do not offer returns or exchanges on custom printed products as these are produced as each order is received. Our shoes are sourced directly from Converse and are inspected for any issues prior to printing.