FAQ

Shoe Design

Where can I find images for my shoe design?

Everywhere! You can upload a photo or even make your own personal design.  Get creative, we love seeing individual designs.

Will you produce any design?

While we do not condone any offensive material, we also do not believe it is our place to judge what you as an individual have designed on your own shoe.

How long does it take to produce my shoes?

We strive to have orders out as soon as possible but there is a general 7 to 10 business day turnaround time.  Western Australia and International orders may take longer for delivery.  If you have an urgent order please contact us and we will do our best to accommodate your request, this may incur an additional charge.

How large do my images need to be?

There is no size restriction on the image you would like to use.  But obviously the higher the quality of an image the better the results.  If you use a very small image, and try to expand that across the entire shoe you will end up with a very pixelated shoe design.  We recommend using an image of at least 600x600px with a file size no larger than 10MB.

Do I have to put a design on both sides?

No!  In our experience having four panels of a very complex design can actually be overwhelming.  We find having a simple design on one side mixed with a more complex design on the other works out great.  However you are free to design anyway you choose, this is your personal creation!

Can you help me design a shoe?

Yes! However design services do incur an additional charge and require payment upfront.  Send an email to admin@bumpshoes.com and we can help you out.  We recommend checking out the inspiration gallery or our Instagram account if you are stuck on your design.  Our tip is to think of what YOU think is cool and go from there!  If you think something is awesome, it's gonna be awesome on a shoe as well.  Like carrots? Then do a carrot design!  There is a very slim chance you will encounter someone who has designed the exact same shoe as yourself!

Can I design over the entire shoe?

You can have a design on four panels in total; the left and right side of each shoe.  Unfortunately we do not have the capability for designs to be placed on the tongue, back strip, lace eyelets, toe cap, rubber side wall & soles.  We recommend keeping important aspects of images away from the very rear heel area of the shoe as it can have a slight fade as it is not flat.

Will my design be exactly as the editor indicates?

The custom shoe editor gives a very close indication of what your shoe will look like. Currently it is near impossible to make an exact replica of what you see on your screen.  Due to differences between RGB and CMYK colour reproduction there will be a slight variance between the image and the actual product.  No two shoes are exactly the same, there may be fabric differences between pairs.  Expect a 10% variance between your preview and the actual product.

Terms & Conditions for custom printed products are located HERE.

Shipping

What are your shipping costs?

Shipping is free for deliveries inside Australia.

Where do you ship to?

We ship to New Zealand, United Kingdom and the United States.  We can accommodate shipping outside of these areas and recommend obtaining your own quote before ordering.  We use Australia Post for international shipping, approximate rates can be found on their website - auspost.com.au.

How long?

Our standard shipping takes between 2-6 business days depending on location.  Remote location deliveries can take longer. All orders are shipped from Brisbane, you can find an estimate for your delivery at auspost.com.au.

General

Do you offer returns or exchanges?

If you choose to order a plain shoe we accept a return or exchange within 14 days, shipping is at the expense of the customer.  We do not offer returns or exchanges on custom printed products.  Our shoes are sourced directly from Converse and are inspected for any issues prior to printing.

Do you offer bulk orders for businesses?

Yes! If you have a sizeable corporate order we recommend to contact us directly rather than order through the editor.

Sizing?

Standard Converse product sizing applies.  You can find sizing HERE.

How do I contact you?

If you need to contact us please email admin@bumpshoes.com.

 Terms & Conditions for Custom Print Products.