Terms & Conditions


By submitting this order, you agree to the following terms and conditions:

  • Bump custom Converse are made to order, there are absolutely no returns or exchanges.  We will offer returns or exchanges on blank, unprinted shoes with return shipping at the buyers expense.  If returned goods have obvious signs of wear we will return the item with no refund or exchange.
  • Supplying low quality images may affect the printing quality of the shoes. If purchasing a custom print shoe we recommend using images at least 600px X 600px in size.
  • Due to the nature of the printing process, there will be variances from custom design illustrations and mockup images.  Illustrations are a guide only.  As we are printing on a post-manufactured product, there are differences from pair to pair. Our printing templates include a bleed for this purpose, which can result in minor discrepancies with layout and placement. There may also be inking discrepancies and minor blemishes.  As printing occurs on a horizontal plain, the back strip cannot be printed on and there may be fading on the rounded part of the heel.

    If entering a name in the text box on pre-designed customs, if no position or font colour is indicated it will be be printed horizontally in a suitable space on the shoe in black.  We try not to let the text interfere too much with the design.
  • We print in CMYK, whereas the mockups are provided in RGB for viewing online. In addition, display settings can vary from device to device. This can result in slight differences between the colour saturation and hue.  
  • You own the rights, or have the permission to use, all the images you provide to Bump Shoes.
  • Typical turn around time for production is within 10 business days. We are sometimes able to put through rush orders for special events. If you require your custom shoes quickly, please contact us and we will let you know when we can have your order ready by, extra fees may apply.
  • If you are ordering from outside Australia, there is a possibility of import charges, customs, duty and/or taxes you may have to pay upon delivery of the goods. We strongly encourage all overseas customers to look into any of these implications prior to ordering from abroad. Bump Shoes cannot be held responsible for delays in shipments or return of packages due to the failure of a customer to follow up with their local Customs departments. We will not refund any orders of Custom Shoes that are returned to sender. We will however work with you to reship the order.  
  • Bump Shoes retains rights of final custom shoe designs to use for promotional purposes. We will not duplicate your design without your explicit consent.